Mack Trucks: Medallia Overview

Needs Analysis, eLearning, MicroLearnings, Job Aids, Performance Support

Mack Trucks rolled out the Medallia Platform as part of their Customer Experience Management initiative, engaging Kick to perform a thorough needs analysis through interviews with Service Advisors and Service Managers in dealerships across the country to determine what types of training would be most effective.

Kick is working to design and deliver a combination of short eLearnings, even shorter microLearnings, and simple job aids to ensure the adoption continues to be successful.

Needs Analysis
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